Refund Policy

At myfreebirdusstore.com, we want you to be completely satisfied with your purchase of our premium grooming products designed for smooth shaves, anywhere, anytime. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and straightforward refund policy designed to give you peace of mind when shopping with us. Our refund policy applies to all orders placed through our website, and we strive to make the return and refund process as simple and hassle-free as possible.
We offer a 60-day return window for all products purchased from myfreebirdusstore.com. This means that you have 60 days from the date you receive your order to return any products for a full refund, provided that the products are in their original condition, unopened, and unused. We ask that you return the products in their original packaging to ensure that they are protected during transit and can be resold if applicable. If the products are damaged, opened, or used, we may not be able to process a full refund, but we will work with you to find a fair solution.
To initiate a return and request a refund, please contact our customer service team at [email protected]. Please include your order number, the name of the product(s) you wish to return, and a brief explanation of why you are returning the product. Our team will respond to your request within 24 to 48 business hours and provide you with detailed instructions on how to return the product, including any necessary return labels.
Once we receive your returned product, we will inspect it to ensure it meets our return criteria. If the product is eligible for a refund, we will process the refund within 5 to 10 business days. All refunds will be issued in USD (United States Dollars), the official currency used on our website, and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account—this is outside of our control, but we will assist you if you have any issues with the refund processing.
We do not charge any restocking fees for returned products, and since we offer global free shipping, you will not be responsible for any return shipping costs. We want to make the return process as convenient as possible for you, so we cover all shipping expenses associated with eligible returns. If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or a full refund at no cost to you—you will not be required to return the damaged product unless we request it.
Please note that personalized or custom products are not eligible for return or refund unless they are damaged or defective. We also reserve the right to refuse returns that do not meet our return criteria, but we will always communicate with you and explain our decision. Our goal is to ensure that every customer is satisfied, and we will work with you to resolve any issues with your purchase in a fair and timely manner.